Orders and delivery
How and when do I receive my licence key?
By email, to the address used at checkout, normally within a few minutes of payment being confirmed. See How delivery works for the full process.
My key has not arrived. What do I do?
Check your spam folder first and search your mailbox for “AegisKeys”. If it is still missing an hour after ordering, email contact@aegiskeys.com with your order number and we will resend it.
Do you ship anything physically?
No. Every product is a digital licence delivered by email. There is no shipping cost and no delivery address required.
Licences
What kind of licences do you sell?
We sell licences for Microsoft software — Microsoft Office and related products — delivered by email. Each product page shows the edition, the platform and the number of devices covered. If you want to know the exact licence type of a product before you order, email contact@aegiskeys.com and we will tell you. See our licence policy for what the common licence types mean.
Is your catalogue going to grow?
Yes. We are adding products over time. Categories marked “Soon” on the site go live as we confirm supply — we do not advertise what we cannot yet deliver.
Can I move a licence to a new computer?
It depends on the licence type. Retail licences are transferable — you can deactivate on the old machine and activate on the new one. Others may stay tied to one device. Email us if you need help with a transfer.
Can I use a consumer licence for my business?
It depends on the edition. Home & Business includes commercial-use rights; Home & Student editions are licensed for non-commercial use only. If you are not sure, ask us before you buy.
Problems and refunds
What if my key does not activate?
Send us your order number and a screenshot of the error. We will work through the activation with you. If the key genuinely cannot be made to work, you get a replacement or a refund.
Can I get a refund on a digital licence?
Digital licence keys are supplied immediately, so once a key has been revealed and used the right of withdrawal no longer applies. Unused keys can be refunded within the period set out in our refund policy.
Payment and invoicing
Which payment methods do you accept?
The payment methods shown at checkout, processed securely by Shopify Payments. Your card details are never stored on our servers.
Do you provide invoices for business customers?
Yes. Every order generates an invoice, and business customers can add their company details at checkout.
Which countries do you serve?
Customers across the European Union, the United Kingdom and the United States. Because the products are digital there is no shipping cost and no customs paperwork.