Refund policy

Last updated: 12 September 2026

1. Overview

AegisKeys is operated by Aegis Strategies LLC (“AegisKeys”, “we”, “us”, “our”). We supply software licences that are delivered electronically, so there is nothing to ship back to us. This policy explains when you can return an order, when you are entitled to a refund, and exactly how long each step takes. It applies to every order placed on aegiskeys.com.

2. Return window — 30 days

You may request a return and refund within 30 calendar days of the date your licence was delivered, provided the conditions in section 3 are met. Requests received after that period cannot be accepted unless we are required to accept them by law.

3. When a refund is available

  • Unused licence. The licence key has not been activated, redeemed or registered to an account or device.
  • Faulty or invalid key. The key does not activate, is reported as already in use, or is rejected by the software publisher. See section 4.
  • Wrong product supplied. You received an edition, platform or quantity other than the one shown on your order confirmation.
  • Duplicate purchase. The same item was bought twice in error and one licence remains unused.
  • Order not delivered. Your licence did not reach you and our support team was unable to deliver it.

4. Faulty keys — replacement first

If a licence does not activate, contact us within the 30-day window and include the exact error message or a screenshot. We will verify the licence and, where the fault is confirmed, supply a working replacement free of charge — normally within a few hours, since our support runs around the clock. If we are unable to supply a working replacement within 5 business days, you are entitled to a full refund.

5. When a refund is not available

  • The licence has been successfully activated, redeemed or registered, and is not faulty.
  • The request is made more than 30 calendar days after delivery.
  • The key has been shared, resold or disclosed to a third party.
  • The request relates to a change of mind after activation.
  • The order was placed fraudulently or the returns process is being abused.

If your device does not meet the system requirements shown on the product page, contact us before activating the licence. We will help you confirm compatibility, and an unactivated licence remains eligible for a full refund.

6. How to request a return or refund

  1. Email contact@aegiskeys.com with the subject line “Refund request – [your order number]”. You can also call +1 (518) 872-8775, at any hour.
  2. Include your order number, the email address used at checkout, the product name, and the reason for the request (with a screenshot of any error message).
  3. We acknowledge every request within a few hours, day or night, and confirm our decision within 1 business day.

There is nothing to post back and no return shipping cost, because all of our products are delivered digitally.

7. Refund window and processing time

Approved refunds are issued to the original payment method within 5 business days of approval. Depending on your bank or card issuer, the money usually appears in your account within a further 3–10 business days. We do not charge restocking, handling or administrative fees, and refunds are issued in the currency of the original transaction.

8. Cancelling an order before delivery

If you want to cancel an order that has not yet been delivered, email us immediately. Where the licence has not been released, we cancel the order and refund it in full.

9. Your statutory rights

Customers in the European Union and the United Kingdom normally have a 14-day right of withdrawal. For digital content supplied immediately, that right ends once supply has begun with your express consent and acknowledgement, which you give at checkout. The 30-day policy set out above is offered in addition to, and does not limit, any statutory rights you may have under applicable consumer law.

10. Payment disputes

Please contact us before opening a dispute with your bank or card issuer. Almost every issue is resolved within hours, and a direct request is the fastest route to a refund or replacement.

11. Contact us

Aegis Strategies LLC
PO Box 38092
Albany, NY 12203
United States

Email: contact@aegiskeys.com
Phone: +1 (518) 872-8775
Support: 24 hours a day, 7 days a week